Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to CWS ONEWORLD SUPPLY SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the CWS ONEWORLD SUPPLY SDN. BHD., accessible from https://cwsoneworldsupply.store/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At CWS ONEWORLD SUPPLY SDN. BHD., we strive to deliver your household and kitchen equipment with efficiency and care. This Shipping Policy outlines the terms and conditions under which your orders are processed, packed, and delivered.
Shipping Coverage
We currently offer shipping exclusively within Malaysia. Orders placed through our website will not be processed or delivered to addresses outside Malaysia. We apologize for any inconvenience and appreciate your understanding as we focus on serving our domestic customers with quality and consistency.
Shipping Fees
We are pleased to offer free shipping on all orders, regardless of order size or value. No hidden fees, no minimum purchase required – just a simple and straightforward shopping experience for all customers throughout Malaysia.
Shipping Timeframe
Once an order is successfully placed and payment is confirmed, our team will process, pack, and dispatch your order. You can expect to receive your order within seven (7) business days from the date of order confirmation.
While we aim to deliver all items on time, please understand that unforeseen delays due to public holidays, peak sale periods, or logistic disruptions may occasionally extend the delivery window. We will notify you promptly of any such delays and will work closely with our delivery partners to get your Goods to you as soon as possible.
Order Processing
Orders are processed on business days (Monday to Friday, excluding public holidays). Any orders placed after 3:00 PM or on non-business days will be processed on the next business day.
Tracking Your Order
Once your order is dispatched, you may receive a tracking number (if applicable) via email or SMS. This allows you to track the shipping status of your Goods directly through our courier partners’ websites.
Delivery Method
All deliveries will be handled by our trusted logistics partners. The delivery method used will depend on the size and weight of your Goods, as well as your location within Malaysia.
Failed Deliveries
In the event that the delivery cannot be completed due to incorrect address information provided, recipient unavailability, or other delivery barriers, our courier partner will attempt re-delivery or return the item to our warehouse. We may contact you to reconfirm your address or arrange an alternative delivery schedule. Additional shipping attempts may result in longer delivery times.
Change of Shipping Address
If you need to change your shipping address after placing an order, please contact our customer support team at cws_oneworld@outlook.com as soon as possible. Changes can only be made if the order has not yet been dispatched.
Damaged or Lost Goods
We take great care in packaging and delivering your Goods. However, should your order arrive damaged, incomplete, or be lost in transit, please contact us immediately. We will work with the courier service to investigate and resolve the issue and may offer a replacement or full refund, subject to verification.
Contact Us
If you have any questions about your shipping or order status, feel free to contact us at:
CWS ONEWORLD SUPPLY SDN. BHD.
Email: cws_oneworld@outlook.com
Website: https://cwsoneworldsupply.store/
Address: 77A, Jalan Bakawali 48, Taman Johor Jaya