CWS ONEWORLD SUPPLY SDN. BHD. (“Company”, “We”, “Us” or “Our”) respects Your privacy and is committed to protecting Your personal information. This Privacy Policy explains how We collect, use, disclose, and protect Your information when You access or use Our Service or place an Order with Us.
Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CWS ONEWORLD SUPPLY SDN. BHD. (202501032305 (1633717-D)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CWS ONEWORLD SUPPLY SDN. BHD. website, accessible from cwsoneworldsupply.store.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Information We Collect
When You access Our Service, contact Us, or place an Order, We may collect information including:
- Your name;
- Telephone number;
- Email address;
- Billing and delivery address;
- Order and transaction details;
- Information provided when contacting customer service; and
- Other information necessary to process and fulfil Your Order.
We may also collect certain technical information, such as IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use Your personal information to:
- Process and fulfil Your Orders;
- Arrange delivery of Goods;
- Process Payments, refunds, and related transactions;
- Communicate with You regarding Your Orders;
- Provide customer service and respond to enquiries;
- Verify transactions and prevent fraud or unauthorised activities;
- Improve Our Website, Goods, and services;
- Maintain the security and functionality of the Service; and
- Comply with applicable laws and legal requirements.
3. Payment Information
Payments may be processed through third-party payment service providers.
We may receive transaction-related information necessary to confirm and fulfil Your Order. Payment information may be handled directly by the relevant payment service provider in accordance with its own terms and privacy policy.
4. Disclosure of Information
We may disclose Your personal information where reasonably necessary to provide Our Service, including to:
- Courier and delivery service providers;
- Payment service providers;
- Website hosting and technology service providers;
- Customer service or business support providers; and
- Government authorities, regulators, or other parties where required by law.
We do not sell Your personal information for third-party marketing purposes.
5. Cookies
Our Service may use cookies and similar technologies to improve Website functionality, remember preferences, analyse Website usage, and improve Your browsing experience.
You may adjust Your browser settings to disable or restrict cookies. However, certain features of the Service may not function properly if cookies are disabled.
6. Data Security
We take reasonable measures to protect Your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of Internet transmission or electronic storage is completely secure. Therefore, We cannot guarantee the absolute security of Your information.
7. Retention of Information
We will retain Your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing Orders, providing customer support, maintaining business records, resolving disputes, and complying with legal requirements.
When Your information is no longer required, We may securely delete or anonymise it where reasonably practicable.
8. Third-Party Websites
Our Service may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the relevant third party’s privacy policy before providing them with Your personal information.
9. Your Rights
Subject to applicable laws and regulations, You may have the right to request access to or correction of Your personal information held by Us.
If You wish to make a request regarding Your personal information, please contact Us using the details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Our business, Service, legal requirements, or privacy practices.
Any updated version will be published on the Service with the revised “Last Updated” date. You are encouraged to review this Privacy Policy periodically.
11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
12. Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy or Your personal information, please contact Us:
CWS ONEWORLD SUPPLY SDN. BHD.
Company Registration No.: 202501032305 (1633717-D)
Telephone: 011-1314 8062 / 011-5659 6138
Email: cws_oneworld@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 77A, JALAN BAKAWALI 48, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR, MALAYSIA
Website: cwsoneworldsupply.store