Please read these Terms and Conditions carefully before accessing or using Our Service or placing an Order. By accessing or using the Service, You acknowledge that You have read, understood, and agreed to be bound by these Terms and Conditions.
Definitions
For the purposes of these Terms and Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CWS ONEWORLD SUPPLY SDN. BHD. (202501032305 (1633717-D)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CWS ONEWORLD SUPPLY SDN. BHD. website, accessible from cwsoneworldsupply.store.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Acceptance of Terms
1.1 By accessing, browsing, or using the Service, or by placing an Order, You agree to comply with these Terms and Conditions.
1.2 If You do not agree with any part of these Terms and Conditions, You should not use the Service or place an Order.
1.3 We reserve the right to update, modify, or replace these Terms and Conditions at any time. The latest version will be published on the Service.
2. Use of the Service
2.1 You agree to use the Service only for lawful purposes and in accordance with these Terms and Conditions.
2.2 You must not use the Service to:
- Conduct fraudulent or unlawful activities;
- Provide false or misleading information;
- Interfere with the operation or security of the Service;
- Attempt to gain unauthorised access to the Service or related systems;
- Introduce viruses, malware, or other harmful material; or
- Use the Service in any way that may cause damage to the Company or other users.
2.3 We reserve the right to restrict or terminate access to the Service if We reasonably believe that You have breached these Terms and Conditions or applicable law.
3. Product Information
3.1 We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Service are accurate and up to date.
3.2 However, actual Goods may vary slightly from images displayed on the Service due to screen settings, lighting, photography, manufacturing variations, or other factors.
3.3 We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
4. Orders
4.1 All Orders are subject to availability and acceptance by the Company.
4.2 You are responsible for checking the Goods, quantity, price, delivery information, and other Order details before submitting an Order.
4.3 An Order may be rejected or cancelled if:
- The Goods are unavailable;
- There is an obvious pricing or product information error;
- Payment cannot be verified or authorised;
- The information provided by You is inaccurate or incomplete;
- We reasonably suspect fraudulent or unauthorised activity; or
- Cancellation is necessary due to circumstances beyond Our reasonable control.
4.4 If an Order is cancelled after Payment has been received, We will arrange an applicable refund in accordance with Our refund procedures.
5. Prices and Payment
5.1 Prices displayed on the Service are subject to change without prior notice.
5.2 The applicable Price will generally be the Price displayed at the time the Order is placed, except where there is an obvious error.
5.3 You agree to provide valid and accurate Payment information when placing an Order.
5.4 Payment must be successfully completed through the available payment methods before an Order can be processed, unless otherwise agreed by the Company.
5.5 We may use third-party payment service providers to process Payments. The use of such services may be subject to the relevant third party’s terms and conditions.
6. Delivery
6.1 Orders will be delivered to the address provided by You during the checkout process.
6.2 You are responsible for providing complete and accurate delivery and contact information.
6.3 Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, traffic, operational disruptions, or other circumstances beyond Our reasonable control.
6.4 We shall not be responsible for delivery delays or failed deliveries caused by inaccurate or incomplete information provided by You.
6.5 Further details regarding delivery, shipping fees, delivery areas, and estimated delivery times may be provided in Our Shipping Policy.
7. Returns, Refunds and Exchanges
7.1 Returns, refunds, and exchanges are subject to the Company’s applicable Return, Refund and Exchange Policy.
7.2 Where applicable, You may be required to provide photographs, videos, Order details, or other supporting evidence to support a return, refund, or exchange request.
7.3 The Company reserves the right to review and approve or reject any request in accordance with the applicable policy and applicable law.
7.4 Nothing in these Terms and Conditions is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
8. Promotions and Discounts
8.1 The Company may offer promotions, discounts, vouchers, or other promotional activities from time to time.
8.2 Promotional offers may be subject to additional terms and conditions.
8.3 Unless otherwise stated, promotions and discounts cannot be exchanged for cash or combined with other promotions.
8.4 We reserve the right to modify, suspend, or terminate any promotion where permitted by law.
9. Intellectual Property
9.1 All content available on the Service, including but not limited to text, photographs, graphics, logos, trademarks, designs, product descriptions, videos, layouts, and other materials, is owned by or licensed to the Company unless otherwise stated.
9.2 You must not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any content from the Service without Our prior written consent, except where permitted by applicable law.
10. Third-Party Services and Links
10.1 The Service may contain links to third-party websites, payment providers, delivery services, or other external services.
10.2 We do not control and are not responsible for the content, availability, security, or privacy practices of third-party services.
10.3 Your use of third-party services is subject to the terms and policies of the relevant third party.
11. Disclaimer
11.1 The Service and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.
11.2 While We make reasonable efforts to maintain the Service, We do not guarantee that the Service will always be available, uninterrupted, secure, accurate, complete, or free from errors.
11.3 We do not guarantee that the Service will always be free from viruses or other harmful components, although We take reasonable measures to protect the Service.
12. Limitation of Liability
12.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or unforeseeable loss arising from the use of the Service or the purchase of Goods.
12.2 This may include loss of profits, revenue, business opportunities, data, goodwill, or business interruption.
12.3 Nothing in these Terms and Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
13. Personal Data and Privacy
13.1 We may collect, use, process, and store Your personal information for purposes including Order processing, Payment, Delivery, customer service, fraud prevention, and other lawful business purposes.
13.2 Your personal information will be handled in accordance with Our Privacy Policy and applicable Malaysian laws and regulations.
14. Suspension and Termination
14.1 We reserve the right to suspend, restrict, or terminate Your access to the Service if You breach these Terms and Conditions or applicable law.
14.2 Termination of access shall not affect any rights or obligations that arose before termination.
15. Force Majeure
15.1 The Company shall not be responsible for any delay or failure to perform its obligations caused by circumstances beyond Our reasonable control.
15.2 Such circumstances may include natural disasters, floods, fires, severe weather, government restrictions, strikes, transportation disruptions, courier disruptions, system failures, internet or telecommunications failures, or other unforeseen events.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be modified or removed to the extent necessary.
16.2 The remaining provisions shall continue to remain valid and enforceable.
17. Governing Law
17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
17.2 Any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions, the Service, or any Order shall be subject to the jurisdiction of the courts of Malaysia, to the extent permitted by applicable law.
18. Contact Us
If You have any questions regarding these Terms and Conditions, an Order, Goods, Payment, Delivery, or the Service, please contact Us:
CWS ONEWORLD SUPPLY SDN. BHD.
Company Registration No.: 202501032305 (1633717-D)
Telephone: 011-1314 8062 / 011-5659 6138
Email: cws_oneworld@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 77A, JALAN BAKAWALI 48, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR, MALAYSIA