This Shipping Policy explains the delivery arrangements and shipping terms for Orders placed through the Service operated by CWS ONEWORLD SUPPLY SDN. BHD.
Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CWS ONEWORLD SUPPLY SDN. BHD. (202501032305 (1633717-D)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CWS ONEWORLD SUPPLY SDN. BHD. website, accessible from cwsoneworldsupply.store.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
1.1 We currently provide shipping and delivery services within Malaysia only.
1.2 We do not offer international shipping or delivery outside Malaysia.
1.3 Orders with delivery addresses outside Malaysia will not be accepted or processed.
2. Shipping Fee
2.1 Standard shipping is free of charge for Orders placed through the Service.
2.2 No standard shipping fee will be charged to You for eligible Orders.
2.3 If any additional charges are applicable in exceptional circumstances, such charges will be communicated to You before they are incurred.
3. Delivery Time
3.1 Orders will generally be delivered within 7 days after the Order has been successfully processed.
3.2 The 7-day delivery period is an estimated delivery timeframe and may vary depending on the delivery location, courier operations, public holidays, weather conditions, or other circumstances beyond Our reasonable control.
3.3 We do not guarantee delivery on a specific date.
4. No Overnight Delivery
4.1 Overnight, next-day, or express overnight delivery is not available.
4.2 You should allow sufficient time for Order processing and delivery when placing an Order.
5. Delivery Address
5.1 You are responsible for providing a complete and accurate delivery address and contact information when placing an Order.
5.2 We shall not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or inaccurate information provided by You.
5.3 If a delivery attempt is unsuccessful, the relevant courier may make further delivery arrangements in accordance with its own procedures.
6. Delivery Delays
6.1 We aim to deliver Orders within 7 days. However, delays may occasionally occur due to circumstances beyond Our reasonable control.
6.2 Such circumstances may include courier delays, severe weather, public holidays, traffic conditions, natural disasters, operational disruptions, system failures, or other unforeseen circumstances.
6.3 If Your Order has not been delivered within the stated delivery timeframe, You may contact Our customer service team for assistance.
7. Order Tracking
7.1 Where tracking information is available, You may receive tracking details through the contact information provided when placing Your Order.
7.2 Tracking information is provided by the relevant courier and may take some time to update.
7.3 The Company is not responsible for delays in tracking updates provided by third-party courier services.
8. International Shipping
8.1 International shipping is not available.
8.2 We only accept Orders for delivery addresses located within Malaysia.
8.3 We do not currently ship Goods to other countries or international addresses.
9. Contact Us
If You have any questions regarding shipping or delivery, please contact Us:
CWS ONEWORLD SUPPLY SDN. BHD.
Company Registration No.: 202501032305 (1633717-D)
Telephone: 011-1314 8062 / 011-5659 6138
Email: cws_oneworld@outlook.com
Customer Service Hours: 9:00 AM – 6:00 PM, Monday – Friday
Address: 77A, JALAN BAKAWALI 48, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR, MALAYSIA
Website: cwsoneworldsupply.store